Refund policy

UNKNOWN FORTY-NINE: Returns & Store Credit Policy

 

At UNKNOWN FORTY-NINE, we stand behind the quality of our gear. If you are not completely satisfied with your purchase, we are happy to offer an exchange or store credit under the terms outlined below.

 

Our Policy: Store Credit Only

 

  • We do not issue cash refunds. All approved returns will be processed as Store Credit only.

  • Store Credit will be issued in the form of a unique gift card code sent via email, valid for use on any future purchase at https://www.google.com/search?q=UNKNOWNFORTY-NINE.com.

 

How to Initiate a Return

 

  1. Timeframe: You have 30 days from the date your order was delivered to initiate a return.

  2. Request: Contact our customer service team via email at [Your Support Email Address] with your original Order Number and the reason for the return.

  3. Shipping: Once your return is approved, you will be responsible for securely shipping the item back to us. We recommend using a trackable shipping method.

 

Condition of Returnable Items

 

For an item to be eligible for store credit or exchange, it must be in returnable condition, meaning:

  • Unworn & Unwashed: The item must be unused, unwashed, and free of any wear, smells, or stains (including deodorant marks, pet hair, or smoke).

  • Original Tags & Packaging: The item must have all original tags attached and be returned in its original packaging (if applicable).

  • Final Sale Items: Items marked as "Final Sale" (such as clearance items or custom-made pieces) are not eligible for return, exchange, or store credit.

 

Processing Time

 

Once we receive your returned item:

  • It will be inspected by our team to ensure it meets the returnable condition requirements.

  • If approved, your Store Credit code will be issued via email within 5-7 business days of receiving the return.